Delivery Policy

At LeoVeda, we aim to deliver your health and wellness products safely and on time. This Delivery Policy explains our shipping process, timelines, and important terms.

1. Order Processing Time

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders are not processed on Sundays or public holidays.

2. Delivery Timeline

  • Standard delivery time is 3–7 business days, depending on your location.

  • Remote or rural areas may require additional delivery time.

  • Delivery timelines are estimated and may vary due to courier or external factors.

3. Shipping Locations

  • LeoVeda currently delivers across India.

  • International shipping is not available unless mentioned explicitly.

4. Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at checkout.

  • Any promotional free shipping offers will be mentioned on the website.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking ID via SMS or email.

  • You can track your order using the courier partner’s website.

6. Delayed or Failed Delivery

  • Delivery delays may occur due to:

    • Incorrect or incomplete address

    • Customer unavailability

    • Weather conditions, strikes, or natural events

    • Courier partner issues

LeoVeda is not responsible for delays beyond our control.

7. Delivery Attempts

  • Courier partners usually attempt delivery 2–3 times.

  • If delivery fails due to customer unavailability or incorrect details, the order may be returned to us.

8. Damaged Package on Delivery

  • If the outer package appears damaged or tampered with, please do not accept the delivery.

  • If accepted, report the issue within 48 hours with photos or videos for assistance.

9. Address Accuracy

  • Customers are responsible for providing accurate and complete delivery information.

  • LeoVeda will not be liable for delivery issues caused by incorrect address details.